Terms of Service

1. Eligibility

You must be at least 18 and able to form a binding agreement to use Trezow.

2. The give-away model

Trezow is strictly a give-away marketplace. Every item is offered for ₹0. Selling, bartering, or requesting any payment or consideration between users is prohibited and may result in removal. The only payment on Trezow is an optional donation to the platform.

3. Your account

You’re responsible for your account and for keeping your credentials safe. Provide accurate information and keep it current. We may suspend accounts that break these terms.

4. Listing an item

• You must own the item and have the right to give it away.
• Describe it honestly — condition, faults, and what’s included.
• Don’t list prohibited items.

5. Requests & handover

Requests are free. Givers choose who receives an item. You arrange handover between yourselves — meet safely and follow our Community Guidelines. Trezow is a venue: we don’t take possession of items, inspect them, or guarantee condition, safety, or that a handover will happen.

6. Donations

Donations are voluntary contributions to keep Trezow running, processed by Razorpay. They are not payment for any item and are generally non-refundable — see our Donation & Refund Policy.

7. Conduct & ratings

Be honest and respectful. After a completed handover, both people may leave a rating. Don’t harass, spam, impersonate, or misuse the platform. We may remove content and act on reports.

8. Moderation & termination

We may hide items, ban users, or remove content that violates these terms or endangers the community — with or without notice. You may delete your account at any time.

9. Disclaimer & liability

Trezow is provided “as is”. To the extent permitted by law, we are not liable for interactions between users, the condition or safety of items, or losses arising from use of the service. You use Trezow at your own risk.

10. Governing law

These terms are governed by the laws of India, and disputes are subject to the courts of Bengaluru, Karnataka.

11. Changes & contact

We may update these terms; continued use means acceptance. Questions? Contact us.