Legal
Support & Refund Policy
Items on Trezow are always free — there are no purchases and no payments between users. The only money that moves is an optional contribution to support the platform.
Last updated: 13 July 2026
No payments between users
Because every item is given away for ₹0, there are no orders, no purchases, and therefore nothing to refund between a giver and a receiver. If anyone asks you to pay for an item, please report it.
Platform support
Contributions are voluntary and help keep Trezow free for everyone. They are processed securely by Razorpay. A successful contribution grants a Supporter badge on your profile.
Refunds on contributions
As contributions are voluntary support for the platform (not payment for goods or services), they are generally non-refundable. We understand mistakes happen — if you contributed in error, made a duplicate contribution, or believe there was an unauthorised charge, email support@trezow.com within 7 days with your contribution details. We’ll review it in good faith, and any approved refund is returned to your original payment method via Razorpay (typically within 5–7 business days).
Contact
Questions about a contribution? Reach us at support@trezow.com or via our contact page.